Questions, answered plainly.
Costs, contracts, timelines, promises, AI search, ownership and data protection. Can’t find yours? Ask us.
32 questions
Pricing
Pricing
How much does SEO cost?
Our prices are on the pricing page. Retainers start at CHF 1’500 /mo, and single services start at CHF 690 /mo or CHF 1’200 one-off. The audit is from CHF 1’900. All excl. 8.1% MWST.
Why are your prices published?
Because you should not need to book a call to learn what something costs. If the price is wrong for you, you save both our time.
Why are prices shown without VAT?
Most buyers are businesses that reclaim MWST. The checkout adds 8.1% so the total is exact.
Can I change retainer later?
Yes, after the minimum term, with 30 days’ notice. Move up or down to the package that matches your site that month.
Do you offer discounts for annual payment?
No. We keep one price list for everyone.
Are there extra fees?
The only optional fee is Priority kickoff at CHF 450, which brings the start forward to within 3 business days.
Contracts
Contracts
Do I have to sign for a year?
No. Monthly packages have a 3-month minimum and then 30 days’ notice. Authority has a 6-month minimum. There is no annual lock-in.
How do I cancel?
Write to support@seowebstar.com with 30 days’ notice, to the end of a month, once the minimum term has passed. We confirm by email.
What happens to the work if I stop?
The deliverables you paid for are yours. We hand over files and access. Work we have not delivered is not billed.
Do you sign NDAs?
Yes, on request. Send yours or ask for ours.
What does the checkout agreement include?
Our Terms of Service and Refund and Cancellation Policy. No other contract.
Timelines
Timelines
How quickly can you start?
Within 10 business days with Standard kickoff. For CHF 450, Priority kickoff starts within 3 business days.
How long until I see results?
Fixes show in a crawl within weeks. Rankings and enquiries usually take months and depend on your market. We will not name a date, because nobody can. The monthly report shows the movement.
When is the report delivered?
By the 5th business day of each month.
How long does an audit take?
10, 15 or 25 business days, depending on size.
What do I get in the monthly report?
Five sheets: summary, enquiries and orders, visibility, technical health, and work done with next month’s plan. See the Reporting page.
Guarantees
Guarantees
Can you guarantee a ranking?
No. We guarantee the work listed in your package and the monthly report. Rankings depend on competitors and search engines, which we do not control.
What if I am not happy?
Tell us. Within 14 days of order, if work has not started, you can cancel free. After a minimum term, you can leave with 30 days’ notice. We do not offer a results-based refund.
Do you use methods that could get my site penalised?
No. We do not buy links, run blog networks or publish auto-generated content at scale.
Will you work with my competitor?
We will tell you if we already work in your exact niche and location, and you choose.
AI search
AI search
What is GEO?
GEO means generative engine optimisation: improving how AI answers describe and cite your brand. It overlaps with SEO and is measured by question, not ranking.
Can you get me into ChatGPT?
We cannot control what any AI product says. We measure where you stand and improve the inputs you control.
Is AI search replacing Google?
We do not know. Both matter today. We treat classic and AI search as one discipline.
Do I need a separate GEO package?
Growth and Authority include monitoring. A dedicated GEO service is for brands where AI answers are already a significant way buyers find you.
Ownership
Ownership
Who owns the work?
You do. Deliverables, content and reports are yours when the invoice for that period is paid.
Do you need admin access to my site?
No. Read access to Search Console and analytics is enough. For content or technical changes, we send tickets or drafts.
Can I take the audit elsewhere?
Yes. That is the point of it.
Who has access to my data?
Only the people working on your account. We delete access when the engagement ends.
Data protection
Data protection
What personal data do you collect?
Name, email, phone, company and billing address when you contact us or order. Details in our Privacy Policy.
Is the contact form safe?
It is sent over HTTPS and processed on our own hosting. We do not forward it to a CRM or marketing tool.
Do you use analytics?
Google Analytics 4, only after you agree. You can change your choice at any time with Cookie settings in the footer.
Are you covered by Swiss data law?
Yes. We follow the Swiss Federal Act on Data Protection (nDSG) and, for visitors in the EU or EEA, the GDPR.
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Still have a question?
Write to support@seowebstar.com or request a free 20-minute visibility review. We reply within one business day.